Four Ways Researchers Can Form Strong Stakeholder Relationships

The researcher-stakeholder relationship is frequently and widely discussed, yet in a practical sense it’s not always clearly laid out as to how insight professionals can achieve a stronger relationship with those who request, receive and benefit from their insights. With some valuable input from Ki Arnould Aguero, Senior UX Researcher at a Fortune 50 company, on how she’s tackled this very task, here are four practical approaches to fostering strong stakeholder relationships.

1. Championing Better Information Sharing

There’s no doubt that the researcher and stakeholder have a shared goal — at its most basic, the ultimate goal of all companies is to become more successful at what they do, and therefore the overarching purpose of every employee is to help the company achieve this goal.

2. Promoting Research Value To Engage Stakeholders

3. Breaking Down Developmental Silos

In the case of developmental silos, individuals and departments within the company can become focused on their own corner of a process, and either intentionally or through habit, fail to share information effectively outside of their team. Whilst much discussion of breaking down silos will assert that they are an executive problem, it could be argued that researchers are perfectly placed to facilitate cultural change because they engage with stakeholders both vertically and horizontally across the business.

4. Innovating

To build strong stakeholder relationships, researchers need to employ innovative approaches to get their voice heard within their company. They need to reach out to their colleagues using multiple channels, making their messages digestible and relevant, and therefore offering the stakeholders the ability to take home the insights in whatever format their preferences and needs dictate.

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